What cabinet line is this? Totally unacceptable. I'm also concerned at the entire edges of the first and third picture that are very irregular and chewed up like they weren't sanded properly. Really poor quality.

Hopefully a pro will chime in.

That looks like cr*p. I would like to follow to see how it goes. I will get remodeled kitchen, and it is nice to know which cabinet lines stand behind their product.

I'm sorry this happened, but that is not acceptable at all. The installation looks lousy also. It seems like you overpayed for poor quality cabinets unless they delivered a lower end line to you. Our kitchen cabinets are $18k for custom, no particle board, finished on site and with an island, and we are in California! That's not to make you feel bad but to inform you that what you got isn't worth what you paid.

Wow, just wow! These cabs look horrific. It's not just the large chips and deep dings, that would worry me, but look at those oddly wavy edges of the doors in the first pictures. They look like they're made from crappy hardboard not furniture board.

What brand of cabinets are these?

I hope you haven't paid for them in full. If these cabs were allowed to leave the factory and were installed in your house by your GC, I don't see how replacement cabinets, manufactured by the same company with the same "quality control" will help. And what was your GC thinking? What is his excuse for installing these in the first place?

What ?

Are these photos prior to or after installation?? I noticed a yellow electrical wire in the first photo and cabinets don't come pre-wired.

In any event, they have been trashed.

in a word? Junk! Junk that should have been refused at DELIVERY. Is the kitchen the size of TEXAS? It better be, for 32 k of this stuff. Where were you at install? We know this wasn't done in the middle of the night..........

And what GC would even begin to install this?

following. I don't think you have wood. MDF probably.

That does not look like wood.

Since so many are damaged & they're obviously junk, I would rip them out now & upgrade to a better quality cabinet. If they are failing now, They're probably not going to last.

Don't let them talk you in to keeping this poo. If they claimed they are wood, tell them to prove it. Offer to buy a door & cut it in half on site in front of you. Tell them to prove what they sold you, what it is. Don't take their word on it.

Thankfully you figured this out before they put the expensive countertop on.

I would be horrified if one of my jobs showed up with that amount of damage! I would be on the phone right away on my clients behalf to get either replacement doors being made asap or replacement cabinets, depending on the damage. Some of the damage looks to be made by the installer, like at the light valance. And, that light valance doesn't look like it was mitred together. It looks like a butt joint. Poor practice if that's what it is. If it is mitred, it's a pathetic attempt at one.

If you haven't paid in full, you should be holding money back until it has been completely rectified. Stuff happens, but it's how that stuff is fixed that determines how good a supplier is. If they leave it and say, "oh well, sorry for your luck", this is a poor supplier/installer.

PS...at closer look, much of that damage could be from the installer. If the cabinets were inspected and this damage wasn't noticed, I would be looking to the installer to come clean for replacements.

We have wood Medallion cabinets. Worth every penny.

I’m sorry, but I agree with above; those cabinets look like cheap junk. I think you got ripped off at that cost. :(

So sorry, you are having problems like that. However, at the price you are paying or willing to pay, you can do much better. Those cabinets do not appear to be wood, and they appear to be very cheaply made. You could have saved money and bought Ikea that would have looked better and arrived in better condition. I would just tell them to take them back, and even though it will stall out your renovation, go to a cabinet maker and have your cabinets made out of quality materials. Even if the new ones arrive in good condition, they are still built with poor quality material. I bought one oak cabinet for a coffee bar, (unfinished), at one of the big box stores, and the quality is many times better than what you received, and the price was very little.

Your pictures are too close up. I can't tell if the damage is on an easily replaced door or not. What are we seeing here, please?

So did you pay for painted WOOD cabinets? And they installed something else instead?

If this is the "Brighton" that is your cabinetry, here's what they say about their painted cabinetry...

"PAINTED CABINETS

Our painted cabinets combine the beauty of wood with the clean look of a painted finish. Over time, the wood will naturally expands and contract and the painted finish may develop hairline cracks, most noticeable in the joint areas. This is a result of the genuine hardwoods used in the manufacture of our products. These changes can be expected with the beauty of our painted cabinets."

I see what looks like MDF painted doors on your kitchen. From what I read into from the above, they are saying they paint real wood. Someone needs to clarify this.

" I am also concerned about what the cabinets are made out of because it should all be wood"

They are definitely not all wood and for what you have versus what you think you hsould have you need to go to your contract as it appears Brighton makes both MDF and Wood. Now there is absolutely nothing wrong with MDF and in most cases it is the prefered substrate for a painted cabinet. I will agree that most of that damage "appears" to easily be explained as installer caused. So you may not get much in the way of help fgrom the cabinet manufacturer or KD on that aspect. As Joseph stated you need to explain better what were looking at and take pictures from further back, not close ups so we can get the better picture.

Mass hysteria pile on doesn’t help anyone. 32K is just above an average cabinet expense, and that’s an average mid to upper mid line. It doesn’t mean they’re transported in swan down angel wings. Shipping damage can occur. Don’t freak out.

Doors are easily replaced if the issues warrant. Some touch ups are standard and normal. They can come from the factory with some touch ups already, just like your car. Touch ups are normal. Painted cabinets are often constructed of MDO, which is plywood with a thin layer of high density composite on top. That gives a smooth more finishable box. Painted plywood will split. That prevents it.

No one can tell anything from blurry closeups though.

You have to pull back and show the whole in pictures. From at least 3’ back. That’s the standard viewing distance to judge anything.

There does appear like significant installer damage though.

Please people, stop talking about "wood" There is no such thing as a "wood" cabinet. There is plywood and furniture board cabinetry. Both ply and fb can vary in quality. Neither is "solid wood". Plywood isn't any better than furniture board, despite the upcharge cabinet manufacturers charge. Just look at top European brands, furniture board throughout. There are advantages and disadvantages to both materials. Doors are often made from MDF, both for fb and ply cabinetry. As they don't warp and can be finished with crisper edges.

What matters is the quality of the plywood / furniture board and of course the quality of the paint job/finishing.

As Joseph noted above, some of the damage looks like it might have been done during installation. Not the chewed up/wavy edge in the first pic though.

We've installed our Ikea kitchen a couple of months ago. Not one cab or front arrived damaged, and none of them received any damage during our DIY install and I distinctly remember accidentally bumping tools/ladders into the fronts. It happens. Yet, we have no damage whatsoever.

Wow! From what I see, whether from shipping or during installation, your kitchen has been mishandled. Some pieces look like they have been dropped. What I thought was a mitred light valance is the 2 cabinets coming together.

Doors can be remade or touched up but your face frames are a different story. Whether they have someone who can finish on site or not is the question here. If not, remake would be the only option. I'm not sure how this is going to play out for you but it will be a long process.

I would hold off on installing crown, light valance ( if there is some) and most definitely the countertop until you have solutions.

I didn't watch the whole video... With that said, some I think are in the realm of "normal" however the beginning of your video that cabinet is trashed imo! So many dents along all the edges. Not acceptable at all.

If cabinet boxes were damaged during delivery, that’s when the contractor is supposed to put a Halt on the schedule, reschedule demolition, and have replacements ordered.

You do NOT start a project until all items are on site, undamaged.

He does NOT proceed with installing damaged boxes. Ever. Never ever. Doors, yes. Those can be attached after.

But, if the sides of boxes that go together and will never be seen, or will have a decorative applied door cover cosmetic issues, it is acceptable to install those boxes, as long as those issues are cosmetic and not structural.

Those dings in the Interior of the oven cabinet frame, for instance. Those will be covered by the oven, and never be visible. It would be acceptable to install that. (I would have any pictures time and date stamped from the delivery insi Bruin showing that arrived with damage.) But, the exterior frame dings are NOT acceptable, as those will always be visible and are far too severe to be touched up. Many of the small dings are able to be touched up with nonisdue, and are fine. That is normal with painted cabinet installation to have a few. There’s more than a few.

This appears to be a shared issue, with some factory damage, some delivery damage, and done installer damage. . Your GC greatly complicated things though by accepting and installing things that should not have been accepted or installed.

Your GC owns the majority of he issues. 80/20.

In addition, whomever is installing that is pulling those out of square, doesn’t know how to scribe, and in general does not have the skill set to be doing the job. He’s a butcher. I would bet that the majority of issues are caused by the installation and installer.

Just look at the uneven gap between the frames here. That is all installer. (Screen capture from the video.)

What Sophie says and this is made worse by the fact that the cabinet rep was on site at the time of delivery and the delivery was accepted and installation was allowed.

....."If we get new cabinets would the counters that were already cut still fit?"

As long as everything was made to the same sizes & installed in the same layout, the countertop should fit. Any deviance from original could pose a problem.

Wow! Are you saying the counter top fabricator templated the counter tops on those damaged units?

The counter template is useless for those out of square and out of plane cabinets. That installer has uneven gaps everywhere between the boxes, and walls. He is beyond clueless.

The whole thing needs a new contractor. He doesn’t know how to work to that level. He should buy you new cabinets, because those have been pushed and pulled and forced and may never recover and be square. He has less subtlety than the proverbial bull in a china shop.

This is 80% contractor error. MAJOR contractor error. And you really need to make an ally of the cabinet company here. Because most of this is not their issue. You need to go back and edit your responses on here to remove any derogatory reference to their name. They may help you out with new product then. That you get a non butcher to install.

The “rep” on site was likely the dealer’s rep, not the cabinet company itself rep. No cabinet company sends an agent for cabinet delivery. Just for numerous warranty claims. Which, if your contractor tried to make this about the cabinet company instead of himself, I could see them sending out the rep. Who will not be happy with that contractor ruining his product.

The dealer and cabinet company should band together for the 20% that they own, but the hard part is the 80% that your hack owns.

I’d be very concerned about other aspects that your GC was responsible for, given his general state of overselling his competence here.

Any damage from shipping should have been documented at time of delivery. If not, it's hard to now lay blame to anyone, accept who accepted the cabinets.

Completely agree with Sophie Wheeler. The installer has no clue. That installer should not touch this job again. Request a new installer for any further items to be installed and someone who can fix any out of square/poorly installed existing.

If boxes were out of square quite a bit, that would pose a problem with the countertop.

Where did you find this contractor? What kind of references did he have? You checked licenses and insurance, right? Is he doing the majority of work as a one man show, or is he using subcontractors? How has he handled correcting his mistakes so far? Deny them?

Who did the overall design work for the remodel? Did you have a Kitchen Designer involved to plan the whole? How did you find the cabinet sellers? What kind of relationship or interface does the GC have with the cabinet dealer?

The answer to all of those questions will determine your next steps. The cabinet manufacturer can only do so much when so much is not their issue. Same with the dealer. They can’t be responsible for your contractor. Only your contractor can be responsible for his mistakes. And if he were going to accept responsibility for his lack of skills and schedung failings, he would have already done so.

This may be an uphill battle to fight. You have to pick your tactics correctly. Document everything, with better, in focus, pictures. Document the time lines. Take our your contract and read it again. Double check the contractor’s bona fides again. Consult an attorney who specializes in construction law. And be prepared for interacting with someone who has tried to blame his shortcomings in others. That’s not a pretty picture.

If he is licensed and bonded, and you go to court and get a judgement for what he may be unwilling to pay back or cover the expense of damage (small claims if under $5k in California) you can make a claim with the bond company and they should cut you a check (depends on amount) and revoke his license until he pays. Unfortunately, I have experience with this road.

32K for those fiberboard, third rate painted pieces of crap? seriously? I've installed better looking/quality $3500 made from solid maple/quality plywood boxes from China that were 10X better than those. for 32K, you could have had some beautifully made, custom cabinets fit exactly to your kitchen dimensions for almost half of what you paid.

what does your order say? New wood cabs? These look like used cheap pieces that someone painted, poorly.

OP, you coming back? 32K for those fiberboard, third rate painted pieces of crap? seriously? I've installed better looking/quality $3500 made from solid maple/quality plywood boxes from China that were 10X better than those. for 32K, you could have had some beautifully made, custom cabinets fit exactly to your kitchen dimensions for almost half of what you paid.

what does your order say? New wood cabs? These look like used cheap pieces that someone painted, poorly.

Sophie is 100% correct. This monkey is squarely on your contractor's back. It was a really, really bad call to install the damaged cabinets. I can't believe there was a cabinet rep there at the time. Perhaps alcohol (of the consumable variety) was a factor. The good news for you is that it's his problem to fix-- not yours.

So, did you fixed you problem or found out any solution of the damage.