Problem with silestone worktop

Comments (16)

Jonathan
7 years ago
Any hard surface like granite or Silestone can chip. But with reasonable care it is rare. Have the repair done and try not to worry about it happening again.
ianthy
7 years ago
Really glad you posted this question as we are having a Silestone quartz worktop installed in a few weeks time. I thought they were virtually indestructible.
cd_ks thanked ianthy
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cd_ks
Original Author
7 years ago
Thanks jade, we have contacted silestone and fabricator. Fabricator told us you have to "be careful with the worktop", they have said they will fix it but we may not be entirely happy with the result and we have to pay. .Silestone rep saying the bevel on our worktop around the sink is very fine.Our bevel is 1mm.He asked us if we specified this which we did not. He is saying bevel between 1 to 3 MM more susceptible to chipping especially around sink and that If bevel size not specified fabricator applies their own standard. Why would someone put 1mm bevel when it is more susceptible to chipping and why would silestone let fabricator do this when they know it is more likely to chip. Rep said this seems to be the style at the minute, fine bevel around sink?????? Silestone rep basically saying it is up to the fabricator and that we are not covered by the warranty. We are not satisfied with the product at all as it is clearly not fit for purpose. Can you tell me what size of bevel you would put around sink and have you had any complaints of chips. What is very annoying is we are left to feel it is our fault, the rep and fabricator suggested there must have been force used when the cup knocked against the worktop which there was not. We could not recommend silestone to anyone as we spent a lot of money on this worktop having read on their website that is is impact resistant. It clearly isn't.
HU-593144894
5 years ago
We had a Silestone top fitted on our island, was wonderful at first, but now 7 years old has small chips all around the sink and edge of flush ceramic hob and a couple of quite bad heat marks. I contacted Silestone customer services and they had zero interest in helping us out in any way at all.
HU-593144894
5 years ago
Obviously anyone viewing this from Silestone who would like to help please contact me davidhewer73@gmail.com
LTS
5 years ago
Yeah ours chipped when my daughter dropped a glass from the cupboard above. She was mortified (bless her) but I wasn’t bothered as accidents happen...I don’t notice it now but it’s not in a high traffic area.
HU-593144894
5 years ago
We were sold it as indestructible and heat proof, both complete lies
Anthony (Beano)
5 years ago
I’ve a 1mm bevelled edge, it’s the least they would do but warned me of the implications of it, tbh I already knew this as my logic told me it would probably be the case, in two years and no chips, saying that the sink is rarely used as we have a huge utility one too which is the most frequently used as well as the dishwasher, if I was using the sink constant, it would be at least a 3mm bevelled edge as it more durable (strength wise)
Anthony (Beano)
5 years ago
Ps looking at this it say it will be a fairly easy fix.
Andy
3 years ago
Would never use Silestone worktops ever again. Had nothing but problems with the fabricator. have had to endure chip marks ( it’s not indestructible) from simply catching with a cup or plate and the finish underneath is awful. As far as I’m aware anything that is visible should be immaculate.... . As for the warranty, forget it. Silestone would not deal directly with me, wanted me to go through the kitchen company then the fabricator ( who were useless anyway) until I gave up .... my advice, shop elsewhere and avoid this product
franandiz
3 years ago
Is this the same for all quartz or is it specific to silestone?
Andy
2 years ago
I couldnt tell you .....my comment was my personal experience with Silestone
Ais
3 months ago
I’m having the same problems with Silestone - it chips easily (e.g. a glass jar I was washing slipped out of my hand, fell maybe 3-4 cms, and chipped the edge of the Silestone sink. The jar was fine). It is also impossible to keep clean - if water is allowed to dry in on it, the mark won’t go away. If egg white is not wiped up immediately, the mark won’t go away. My mother has had a granite worktop for almost 10 years and that shows none of the same signs of wear and tear. My worktop is 3 years old and looks terrible. I wouldn’t go near Silestone again. It is not fit for purpose.
Selena G
last month
Agree with other comments that Silestone is not fit for purpose and the warranty is worthless. Our new Silestone countertop had severe speckling and discolouration after 1 year. The company sent an 'expert' to have a look and he blamed us for leaving hot pans and pots to rest half on the countertop (which we did not do and also does not make any sense) and using harsh chemicals (which we did not do either). You can't get Silestone wet without damaging it which makes it completely useless in a kitchen. I will only buy granite in the future.
Mogo Mogo
last month
We are about to get a cosentina silestone worktop and large island fitted. It is costing a lot of money. We previously had a granite worktop which was very durable but i just didnt like the aesthetics of granite. We are also getting an integrated sink. What sort of bevelled edge do i ask for at the sink? I'm confused by the measurements? Is it better to go for 3mm bevelled edge? We were offered another quartz from the company which they buy in bulk and so was cheaper but i was thinking the cosentina silestone was a better option given they were a well known brand! Have other quartz counters just the same issues??

Ireland

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Problem with silestone worktop

Home By Design Ltd

Comments (16)

Jonathan

ianthy

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cd_ks
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HU-593144894

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LTS

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Anthony (Beano)

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Andy

Ais

Selena G

Mogo Mogo

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Problem with silestone worktop

Comments (16)

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