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anthony_murray14

Honeywell Galaxy 2 Alarm system

Anthony Murray
3 years ago

Hi all,
Just moved into a new home. We have a Honeywell Galaxy 2 alarm system and the old owner left us the code for it.
For a few reasons we'd like to change the code. I've worked out how to add a new user so have done this. There's 22 user accounts and I've been through them all ensuring there are no other active codes other than ours.
I can activate the alarm with our code HOWEVER I can still activate it using the old code too.
Any ideas why? I am 100% sure I've been through each account deleting any active PIN numbers.
Thanks!

Comments (8)

  • sarh123
    3 years ago

    Could it be the master/engineer code which isn’t set on the normal menus?

  • Anthony Murray
    Original Author
    3 years ago

    That would make sense! Do you know if I'm able to change that? Just feels a bit strange if the old owner could walk in and unset the alarm.

  • sarh123
    3 years ago

    Is there a maintenance contract? Perhaps they could sort it out during the service visit.

  • Daisy England
    3 years ago

    We have a maintenance contract on ours and just have a fob which we place over the alarm box in the correct area that disables and enables the alarm. Much more convenient.

  • Anthony Murray
    Original Author
    3 years ago

    There's no maintenance contract unfortunately. We have the fobs too which could be handy to use but I've also got 3 other fobs on my keys that are for different things 🙈 going to need a fob keyring and a key keyring soon!

  • sarh123
    3 years ago

    Our installer suggested not using fobs - if someone has your bunch of keys/fob, then they can deactivate the alarm as easily as opening the front door.

  • Daisy England
    3 years ago

    We opted for fobs because of convenience. If we’re not wearing glasses we can’t even see the numbers on the pad 😬. We have more than one property which has an alarm using the same fob.

  • sarh123
    3 years ago

    We just use the same code in our holiday home. I know most people do use fobs now and think they’re great, it’s a matter of being aware of the risk.

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