GSI FLOORING

We got GSI to do our flooring and expected a professional service and job as we trusted them being under the Guild of Master Craftsmanship, but the end result was completely unsatisfactory and the service was unprofessional. Day 2 - Finished job. We came home that night to find that they made a hole in our wall down near the back door at the skirting, and just left it like that, and they didn't bother to caulk the skirting boards which had been damaged. So we text Gary with photos of the damage and he sent someone the following day and mentioned apologies for this. Day 3 - Luka arrived to caulk the skirting boards as it was left undone with massive gaps. His excuse was that he had run out of caulk and that he didn't bother to caulk because he presumed I would paint the skirting. Which is why they left it in such a bad condition. Regarding the hole in the wall down near the back door he said this happens so I said it wouldn't happen if he would pry the board off close to the reinforced corner bead. And he shrugged it off. The holes for the radiator pipes had been roughly cut out with a jigsaw instead of using a spade or holesaw drill-bit which would've given a cleaner more professional finish. The offcuts for the radiator slots in the floor were thrown away so he just cut new pieces to fit in place as a "patchwork job". He also filed with a hand file parts of the floorboard which were touching against the radiator pipes that had "no clearance allowance" for movement. They didn't seem to have the right tools for the job. All of the offcuts and rubbish had been dumped on our newly laid grass in the back garden for us to dispose of. Yet on there golden pages site they say they clean up, hoover and remove all rubbish to their skips in their yard in Naas https://www.goldenpages.ie/gsi-flooring-clondalkin-22/ Overall the finish was very rough and unsatisfactory for €1200. We tried to communicate with Gary for a reduced price of €1000 due to the shoddy workmanship and he bullied us into paying up and was completely unprofessional. Unsurprisingly the 1 positive review on the GSI Flooring facebook page is actually written by Gary Stewart of GSI flooring. We definitely would NOT recommend using GSI Flooring.

We had GSI Flooring fit our house with wooden flooring and carpet less than a year ago. We were so happy with the job when it was complete but this all changed less than 2 months later. We started noticing issue with the carpet on the stairs. Excessive wear became visible mere weeks after it was fitted. There are only 2 in the house and we both work full time so the carpet is not being walked on excessively. We do not wear shoes on the carpet and hoover it regularly. This damage is completely unjustified, especially only weeks after it was fitted. I contacted Gary from GSI flooring and explained the issue. I included photos of the damage in my email. He sent one of the guys out who fitted the carpet, Luca. Luca inspected the carpet and acknowledged the damage. He said it was common on this kind of carpet. I kept pointing out that it shouldn’t of occurred mere weeks after being fitted – he never once addressed this point. I also pointed out that if I was advised that this damage was common on this type of carpet, I never would have purchased it. Luca just shrugged at this. While he was there, he generally spoke over me and insisted that the carpet and the fitting were of good quality. Before leaving he said that he was willing to refit the carpet but the decision was down to Gary. I heard nothing for 2 weeks after this. I contacted Gary again, from this point he began fobbing my emails off. This continued for 1 week before Gary finally claimed that Luca said there was nothing wrong with the carpet, which is untrue. He went on to claim that Luca said he would replace the carpet on the stairs and that he informed us that he would need to be paid for it. Again, untrue. Gary then suggested that Luca left the decision up to us and we haven’t been in contact since….? Untrue! I’m not sure who exactly from GSI Flooring is lying, but someone is. Bottom line is, there is clearly an issue here. We were either sold poor quality carpet or underlay or the materials were not fitted correctly. None of these factors are our fault. We put our trust in GSI Flooring only to discover that they are more than happy to leave their customers out of pocket with extremely poor quality flooring. Would I recommend GSI Flooring? Absolutely not!!