" I was speaking to a salesman who said this was an old problem (he said a "decade ago") and that the newer ovens don't chip."
I was told the same thing two years ago. I fell for it. Remember that's a Salesman telling you that. It's simply not true in my experience.
As far as my replacement goes heres a few observations. If you buy Wolf (I never would recommend) make sure you fight for the Three year factory warranty that Wolf includes if you use a factory certified installer. I had to pull teeth to get that in writing but this repair was roughly $1200 (part alone pushing $700) and this repair would never have been covered for me if I hadn't followed through as mine was 2.5 years old.
If you really must buy Wolf consider an extended warranty.
I ignored all the feedback and listened to the sales schtick. Don't make the same mistake.
Repair parts arrived and were installed in three weeks. Technician did have to debate with Wolf a bit to get authorization. It seems Wolf wants to call this a "Cosmetic" repair.
The price for an "oven Cavity" replacement is high but essentially you are getting a totally new oven. These units come with new fans, oven and broiler elements etc. They take the top off with looks like a counter mounted cook top. Then everything in the middle comes assembled in one piece. The only parts left are the door and a base with feet. I was amazed and dismayed at the same time. You have to wonder if a convection fan or broiler element dies if replacing the entire oven cavity is still the only option.
knowing what I know now I would never spend cash to replace the oven cavity. I followed the factory break in procedure and when I was done the enamel is totally discolored right where the enamel in the old unit failed. (Front oven bottom near door on Left and Right side ).
Installer suggested only using self cleaning feature once per year. I'd call that a factory defect as it clearly can not be used as advertised with out failure.
Finally please bear in mind I have a DF304 so these prices for parts and labor reflect repair of a 30" range which still requires two technicians about two hours labor plus the service call.
Q
