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Thanks M Klaman and Shell, your comments bought this discussion back to my attention. M Klaman - I am glad to hear that you are ordering from us - I am sure you will love your new furniture! I also appreciate your comments about our customer service. I know that our team do go to great lengths to help our customers and prospective customers. Shell - you are 100% correct. We are careful to follow through on any and every complaint we get. While I don't believe that Patti's comments provide a complete picture of our overall efforts or interaction, I do want to acknowledge that she is absolutely correct in saying that I failed to call her after offering to do so. I emailed that offer and received a response that I had, at the time, understood to mean that she was uninterested in discussing the issue any further. Re-reading that email now alongside the added detail provided in this discussion makes it clear that I made a mistake - one that I will correct. Patti - I am very sorry that I did not follow up on my offer to call. I wont disturb your holiday weekend, but I will follow up with a call early next week. I want to be sure that we have heard your concerns, and have another chance to ensure a fair resolution to the issues you have raised. Angc80, Janey, Shell and anyone else considering purchasing from us - I would encourage you to read the large number of reviews on Reseller Ratings, a third party review service. Despite our best efforts, we don't always get things right - and this sometimes results in poor reviews. We don't hide from these, but do our best to resolve these in a fair and generous manner (in line with our core values), as well as addressing whatever caused the issue in the first place. If anyone ever has any concerns about our products or service the best thing to do is to contact our customer service team. They are fantastic, friendly, helpful people that sit a few metres away from me here at our head office in Vancouver, BC - service@article.com or 1-888-746-3455. Thanks, Duncan Blair Director of Marketing Article

Reply to: Thanks M Klaman and Shell, your comments bought this discussion back to my attention. M Klaman - I am glad to hear that you are ordering from us - I am sure you will love your new furniture! I also appreciate your comments about our customer service. I know that our team do go to great lengths to help our customers and prospective customers. Shell - you are 100% correct. We are careful to follow through on any and every complaint we get. While I don't believe that Patti's comments provide a complete picture of our overall efforts or interaction, I do want to acknowledge that she is absolutely correct in saying that I failed to call her after offering to do so. I emailed that offer and received a response that I had, at the time, understood to mean that she was uninterested in discussing the issue any further. Re-reading that email now alongside the added detail provided in this discussion makes it clear that I made a mistake - one that I will correct. Patti - I am very sorry that I did not follow up on my offer to call. I wont disturb your holiday weekend, but I will follow up with a call early next week. I want to be sure that we have heard your concerns, and have another chance to ensure a fair resolution to the issues you have raised. Angc80, Janey, Shell and anyone else considering purchasing from us - I would encourage you to read the large number of reviews on Reseller Ratings, a third party review service. Despite our best efforts, we don't always get things right - and this sometimes results in poor reviews. We don't hide from these, but do our best to resolve these in a fair and generous manner (in line with our core values), as well as addressing whatever caused the issue in the first place. If anyone ever has any concerns about our products or service the best thing to do is to contact our customer service team. They are fantastic, friendly, helpful people that sit a few metres away from me here at our head office in Vancouver, BC - service@article.com or 1-888-746-3455. Thanks, Duncan Blair Director of Marketing Article

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