"Highway robbery"... that's a pretty strong statement and I'm sure is loudly proclaimed based on personal experience, but experiences vary.
Here are some things to consider before buying any water softener, and many other things.
You get what you pay for
There is a huge difference between prebuilt box store softeners and the "real" thing. The design, ease of maintenance, cost of parts, quality of the parts, quality of the materials, efficency, reliability, and service life must all be considered.
Don't think for a second that you are getting the same thing at Sears for $500 that Kinetico, or Culligan, or Rayne, or a local water treatment pro offers, installs, and warranties.
How does it work?
Softeners get blamed for many things and water treatment pros get blamed also. There's a big difference in salt and water efficency between a simple single (resin) tank softener and a dual (resin) tank softener like a Kinetico. Many old timer softener people avoid dual (resin) tanks softenrs that provide 24/7 uninterruopted soft water because "you don't need it". But, maybe you do? You should be making the (informed) choice.
Am I buying the right thing?
How do you know? Are you a water treatment pro? Ok, water softener 101 ...
First, get a complete water test from an independent lab. This is a MUST DO because without it everything is a guess. A quickie water test from Sears or a water softener company won't be complete. They only test for the "profitable" stuff.
Second, hit the Yellow Pages and call at least three local water treatment pros. Make sure you call at least one of the big dogs like Kinetico or Culligan and at least a couple independent pros. DON'T TELL THEM YOU HAD YOUR WATER TESTED.
Give each an opportunity to offer suggestions and provide you with a quote to meet your water treatment needs. IGNORE ANY THAT DON'T TEST YOUR WATER THEMSELVES as they can't speak intelligently to water treatment without knowing what needs to be treated.
Ask lots of questions. Warranty, parts & labor, how long? Install, permits required, licensed plumber? Routine maintenance and costs? Do they stock parts? Response time for emergency (water leak) calls? If they don't explain things to your satisfaction that is a good indicator of how you'll be treated after the sale.
You want them to make a fair profit so they'll still be in business when you need service. Remember, we all like to get paid for what we do and many of us are just trying to make a living, not a killing.
After they've gone use your water test to compare with their's. Are all your treatment needs being addressed?
Ask your neighbors if they have any water treatment experience. They might tell you who's good or who to avoid.
What's the rep and the rap?
Some softeners get a bad rap, and usually from people who have to sell against them. One "self-annointed" water treatment god on the internet decries Kinetico for using "centuries old water power technology" instead of AC power to run the control valve. Is that a bad thing? Water power works great at the Hoover Dam and worked for centuries in the Roman aqueducts. Water power costs nothing, how's that for efficency? Not using electricity allows Kinetico softeners to be installed in situations where it would be very costly, or very difficult, or not possible to install any other softener.
Kinetico softeners seem to go a long time because they are well designed and pretty efficent. There are quite a few posts on these forums from Kinetico owners with 20 year old softeners that have the resin replaced and a few o-rings and seals and they are back softening in short order. Amortize that cost over 20 years and expensive softeners can be very cost effective in hindsight.
Your water quaity is important (especially if you are on a well) and you don't want to trust your health to a lesser quality softener without informed consent.
If you cruise the water treatment self-help forums on the net you'll find that the most commonly complained about softeners are the Sears, Morton, GE, Waterboss, et al and the least frequently mentioned softeners are Kinetico and Culligan. There's a reason these companies have been around a long time.
With real estate it's location, location, location, and with water treatment it's dealer, dealer, dealer.
Who's sorry now?
Companies like Kinetico and Culligan have built up a loyal customer base who rarely complain on these self-help forums because their softeners work. When they have a problem they call their dealers who provide them with timely service, stock parts, and have the technical knowledge and experience to get the unit back up and running in short order.
How's that work with mail order and internet companies? Move it closer to the phone so I can see it? Remember, long distance softener sellers offer no service by definition. Their warranty is only on parts and those warranty replacement parts are always UPS or FedEx away. Some long distance softener sellers are honest, fair, and pleasent to deal with and some are not... you take your chances and usully don't find the jerks until after you sent them the money or have a problem.
Us or them?
Either you diagnose your water problems, formulate the (correct?) solotions, and install the equipment or you bring in a water treatment pro to do the job.
Like Clint said in Dirty Harry, "do you feel lucky"? Because without specific knowledge selecting the right water treatment hardware and installing and setting it up properly can be a matter of luck. Not to mention that when it breaks you fix it while your better half screams "where's my soft water"?
Clint again, "a man (woman) has got to know his (her) limitations". If he (she) doesn't he (she) will be reminded by his (her) better half
When you do it yourself there's no one else to blame.
If you want to DIY and approach the situation with eyes wide open and all the facts then give it a try. If you want it done right and in the shortest amount of time with a warranty and after the sale service then bring in a water treatment pro.
The bottom line
Water treatment ain't magic. It's chemistry, physics, and mechanics. IMO, the real determining factor in getting quality water treatment at a reasonable pice is premeditation. Ask lots of questions, ask lots of sources, and temper what people write on forums with a 40 pound bag of salt.
I have no connection with any water softener seller in any way and am simply relaying what I've learned the hard (and costly) way.
Q
Corelle
Q