If you bought your BS 30 inch range from Costco you should know this. Three years ago, disappointed that the only option offered was a new oven door at over $1,000CA I demanded a full refund from Costco. This was 13 years after purchase. My case was two-fold. First, customer service. Costco knew the names of everyone, probably in the low thousands, of members who purchased the range. When hinge problems emerged they did nothing to notify the buyers and consequently, we missed the period where BS was supplying new doors at no cost. Further problems emerge because front line Costco staff have no authority to provide solutions and great difficulty getting the ear of those with that authority. After months I had logged the names of 11 agents. I was then able to tell their supervisor, who I met at last, that they were beginning to feel like family. Pro hint. Derision can be effective. Second. Misrepresentation. Costco's sale literature shows 2 cosmetic compromises, the flimsy backsplash and the stainless steel insert replacing the center top castings. There were no other amendments to the otherwise standard BS product description. I did eventually buy a replacement range, a real BS and while doing the propane conversion had both stoves apart and side by side. Here I could observe that instead of individual spark igniters, the Costco version had a single igniter that sparked all 4 burners. The entire front-mounted burner control knobs were also downgraded to slightly smaller, far less precise units. Possibly unrelated but the broiler ignition on the Costco range failed rather quickly. All BS tech advice could offer was cutting away the guard on the glow-stick. In any event Costco eventually got worn down and I was given a full refund and deservedly so. It was a mystery to me that Costco could retail a CA$4000 range for CA$1900. Mystery solved. And BTW my CA$500 replacement bought from folks who had paid CA$6000 has worked beautifully for the last 3 years. It too had oven door issues and I received uninstalled replacement hinges along with the stove. the hinges work but the door is damaged and fragile from the sticking issue. My advice for anyone owning a big gas oven is this. Add something like a Miele 24 inch electric wall oven and you'll use it almost all the time.
I am late to this party...but I hope someone sees this. We have a 2009 Blustar 30” RNB that is going strong EXCEPT that the right door hinge is starting to catch. Bluestar says they have no more of these hinges or doors, though maybe the CSK-1000111 door might fit, per John G?
So…I am seeking a creative fix-perhaps finding an old Bluestar of similar vintage and having a technician harvest the door and hinges? Can anyone recommend places to look or other solutions? We have not tried to force the door, so it might be possible to disassemble, clean and reassemble, but I would have to hire someone who is up to this task. I have already checked Ebay and local appliance resale places for a model of this vintage. I would love to not have to ditch this range!
If you bought your BS 30 inch range from Costco you should know this. Three years ago, disappointed that the only option offered was a new oven door at over $1,000CA I demanded a full refund from Costco. This was 13 years after purchase. My case was two-fold. First, customer service. Costco knew the names of everyone, probably in the low thousands, of members who purchased the range. When hinge problems emerged they did nothing to notify the buyers and consequently, we missed the period where BS was supplying new doors at no cost. Further problems emerge because front line Costco staff have no authority to provide solutions and great difficulty getting the ear of those with that authority. After months I had logged the names of 11 agents. I was then able to tell their supervisor, who I met at last, that they were beginning to feel like family. Pro hint. Derision can be effective. Second. Misrepresentation. Costco's sale literature shows 2 cosmetic compromises, the flimsy backsplash and the stainless steel insert replacing the center top castings. There were no other amendments to the otherwise standard BS product description. I did eventually buy a replacement range, a real BS and while doing the propane conversion had both stoves apart and side by side. Here I could observe that instead of individual spark igniters, the Costco version had a single igniter that sparked all 4 burners. The entire front-mounted burner control knobs were also downgraded to slightly smaller, far less precise units. Possibly unrelated but the broiler ignition on the Costco range failed rather quickly. All BS tech advice could offer was cutting away the guard on the glow-stick. In any event Costco eventually got worn down and I was given a full refund and deservedly so. It was a mystery to me that Costco could retail a CA$4000 range for CA$1900. Mystery solved. And BTW my CA$500 replacement bought from folks who had paid CA$6000 has worked beautifully for the last 3 years. It too had oven door issues and I received uninstalled replacement hinges along with the stove. the hinges work but the door is damaged and fragile from the sticking issue. My advice for anyone owning a big gas oven is this. Add something like a Miele 24 inch electric wall oven and you'll use it almost all the time.
I am late to this party...but I hope someone sees this. We have a 2009 Blustar 30” RNB that is going strong EXCEPT that the right door hinge is starting to catch. Bluestar says they have no more of these hinges or doors, though maybe the CSK-1000111 door might fit, per John G?
So…I am seeking a creative fix-perhaps finding an old Bluestar of similar vintage and having a technician harvest the door and hinges? Can anyone recommend places to look or other solutions? We have not tried to force the door, so it might be possible to disassemble, clean and reassemble, but I would have to hire someone who is up to this task. I have already checked Ebay and local appliance resale places for a model of this vintage. I would love to not have to ditch this range!