Review for Signature Hardware

Derek Berner
Relationship: Client
Project Date: August 2016
I ordered a triple-drilled granite countertop from Signature Hardware with 2 undermount bowls and a sidesplash. It came single drilled instead of triple-drilled, and the mounting hardware for the bowls was absent.

They refunded me $75 and charged me $8.10 to overnight replacement mounting hardware, and suggested I have the other holes drilled onsite.

It is very nice looking, but I will not be ordering from them again and I will not be recommending them to friends and family.
    
We are sorry to hear we made an error and shipped the incorrect vanity top to you. If a mistake is made on our part we work towards an agreeable resolution with the customer. We were able to locate your order and will ask a member of our Customer Service team to contact you today to discuss your order, the outcome, and if we can be of further assistance.