Conflict is part and parcel of any client relationship, especially in the complex world of home renovation, design and construction. In an ideal world, every project would run on time, everyone would see eye to eye, and clients would be understanding and patient. However, from disagreements and missed deadlines to money problems and delayed orders, there are numerous issues that may arise between you and your clients.
Of course, the best way to manage conflict is to keep it from happening in the first place. Seasoned pros know that communication is key. Are you and your client on the same page about pricing, scheduling, and materials, so you don’t end up disagreeing over how something looks or how much something costs? Do your clients understand your work process so they know what to expect? And finally, do you know how to properly be upfront about your workload and backlog so that a conflict doesn’t arise about how long a project is taking to complete?