My Bespoke Room
About Us
Services Provided
Bathroom Design, Bedroom Design, Design Consultation, Dining Room Design, Floor Plans, Furniture Selection, Home Office Design & Construction, House Plans, Interior Design, Interior Styling, Kids' Room Design, Kitchen Design, Lighting Design, Living Room Design, Nursery Design, Playroom Design, Space Planning, Sustainable Design, Utility Room Design, Home Office Design, Design Consultancy, Home visits, Commercial design, Flat fee packages
Areas Served
London, Edinburgh, Glasgow, Clapham, Fulham, Balham, Chiswick, Hammersmith, Acton, Ealing, Kensington, Greater London, West London, Hampstead, Regents Park, Swiss Cottage, Tunbridge Wells, Cheshire, Richmond, Kingston upon Thames, Wandsworth, Harrow, Bromley, Brixton, Maida Vale, Camden, Kew, Battersea, Angel, Shoreditch, Dalston, Holland Park, Finsbury Park, St John's Wood, Shepherds Bush, Wimbledon, Greenwich, Dulwich, Muswell Hill, Crouch End, Belsize Park, Kent, UK, Slough, Maidenhead, Berkhamsted, watford, Hemel Hempstead, Farnham, Liverpool
Awards
Best of Houzz Design: 2023, 2022, 2021, 2020, 2019, 2018, 2017, 2015 Best of Houzz Service: 2023, 2022, 2021, 2020, 2019, 2018, 2017, 2016, 2015
Category
Projects
Business Details
Business Name
My Bespoke Room
Phone Number
+44 20 3904 3800
Website
Address
London, Greater London SE1 3XF
United Kingdom
Typical Job Cost
GBP 500 - GBP 30,000
Followers
Credentials
A sensational and personal service! My designer Olivia was a dream to work with. She took the time to really understand what I “Wanted”. I didn’t actually know what I wanted but she was able to work this out from the questions she asked and the timeRead Full Review
139 Reviews for My Bespoke Room
Thanks so much for your wonderful feedback. We've loved watching your design coming together and cant wait to see the results as your lovely pieces start to arrive. I will pass your comments on to the team, and we look forward to welcoming you back for your next design!
Jess & the MBR Team
Thanks again for choosing My Bespoke Room!
All the best,
Paula & The MBR Team
Many thanks
Jess & the MBR Team
Thank you so much for your review! We've loved having you as our customer and we'll be sure to pass on your lovely feedback to Maria. We'd also love to see some pics of your living room once it's finished, so please do send them over! Thank you once again for choosing My Bespoke Room and we wish you all the best.
Paula & The MBR Team
All the best,
Paula & The MBR Team
What lovely feedback to receive, thank you so much for taking the time to send us your thoughts. We love having you as our client and I know Liv will be delighted to hear how happy you are with your project. Please do send us photos when you're ready - we can wait to see the final results!
Have a lovely weekend
Jess & The MBR Team
Thank you so much for your amazing review! We're delighted you love and trust the service, and we'll be sure to share your feedback with Lucy and our lovely shopping team. Thanks once again for choosing My Bespoke Room!
Paula + The MBR Team
Please do let us know if we can help you with any more areas in your home in the future.
Many thanks
Jess & The MBR Team
Jess & The MBR Team
Many thanks
Jess & The MBR Team
Jess & The MBR Team
Jess & The MBR Team
Jess & The MBR Team
Jess & the MBR Team
Many thanks for your lovely words! I'm so delighted that you enjoyed your design experience with Nardus. We loved seeing your designs coming together, and I look forward to seeing the photos of the finished rooms! If we can help with anything in the future, please do let us know.
Jess & The MBR Team
Many thanks for your feedback, which we take seriously.
Our team are always on hand to support, and will come back within 24 hours regardless of weekends or holidays, as was the case here.
The team have been in regular contact with you from the first day you raised your concerns, and I'm aware that they are working on a solution for you with the supplier now and we will continue you follow this up with you.
As ever, we remain here to support our clients with their projects and will always be on hand to help.
Many thanks
Jess & The MBR Team
Thank you so much for your review! It's so great to hear that you had such a wonderful experience working with Hira and that she helped create the perfect look for your kitchen. We hope you enjoy the shopping experience and getting all your items together, we would love to see some photos when it's complete!
Have a wonderful day!
Lizzie & The MBR Team
Thank you so much for your review!
We are thrilled to hear you had such a great experience working with the lovely Liv, and that she has helped create the perfect design for you and your family. We know she has absolutely loved working on these projects with you!
Please do send us through some images when the rooms are complete, we love to see the end results!
Have a wonderful day,
Lizzie & The MBR Team
Thank you for your review. We are delighted that you loved the service and we can't wait to have you back and get started on your bedroom design next!
Please send through some images when your living room is complete, we would love to see the end result!
Thanks again and have a great day,
Lizzie & The MBR Team
Thank you so much for your review. It's great to hear you were recommended our service by a friend and that your experience was also a great one! We love to hear that you also found the process fun!
We are happy to hear that you found the personal shopping service helpful and that Helen helped you save some money whilst getting your items together!
Thanks again and have a great day!
Lizzie & The MBR Team
Firstly, thank you so much for taking the time to give us feedback - it's so important to us that we provide the best possible service to our customers and so we take feedback like this very seriously.
I'm so sorry that your experience with us didn't meet the standards we hold ourselves to. Having taken the time to look through your design records I can see that despite providing positive feedback on the colour scheme and design direction, issues then arose when the swatches for those colours arrived at your home.
Unfortunately, it is the case that colours can look different on the screen compared to real life and can change even room to room! That's why we always provide paint options and strongly suggest ordering a few different paint swatches to see how the colour reacts to the light in your space throughout the day. It's a shame that the two options you tested didn't hit the mark as you and your designer hoped, and I can see that your designer followed up with a few other alternatives to try and so hopefully these worked better in the room.
Regarding bank holidays, I can see that this was in fact taken into account and your designer extended the support time to accommodate. Following this stage of the design journey, your Personal Shopper is then on hand for as long as you need them and can help with any issues. I can see that they reached out to offer further support from Head Office and had we heard back we would have absolutely made sure that you left us with a design you loved and the perfect colour option for your space.
Once again, thank you for your comments,
Lizzie & The MBR Team
Many thanks for taking the time to leave us some feedback on your recent design with us. Client satisfaction is extremely important to us and I'm very sorry that we did not meet the mark on this occasion. I can see from your design records you had a follow up call with your designer to cover some additional questions, but that you had approved the layouts suggested and ended this call satisfied with the discussion and you noted on your Chat "that is perfect now". Had we been aware that this was not the case, we would have of course welcomed the opportunity to discuss this further with you, as we never want a client to leave us feeling that they haven't had the best out of their space.
In regards to our price match promise, whilst we work with 100s of suppliers, we do match the pricing should you find the items at a lower price elsewhere. This way you can take advantage of our free Personal Shopping Service to support you with all of your dealings with various retailers, keep all your deliveries under control and assist you with any queries you have, or adjustments you need to make. Whilst we will pull the lowest price for an item from the many retailers we work with, we only work with those we have a proven experience with of quality and service and therefore can not track the pricing of any websites beyond this. However, as your Personal Shopper will have explained, we are always on hand to help with any Price Matching to help you manage your budget.
Once again, thank you for your comments,
Jess & The MBR Team
Thank you so much for your review. We are delighted that you had such a wonderful design journey and are happy with the results. We have passed this feedback on to the rest of the team and we can't wait to have you back for future designs!
Have a lovely day,
Lizzie & The MBR Team
Many thanks for your feedback, and I'm so sorry to hear that the design didn't hit the mark for you on this occasion. It's extremely important to us that you love your design and you feel it reflects your tastes and needs.
Hearing we have not delivered here is never what we want and we would have welcomed the opportunity to have discussed this with you and explored some additional avenues for you.
We do recommend that you speak to a specialist regarding your fireplace and surround to discuss heat output requirements and subsequently suitable materials. However, you should have been advised on the best looks and shown this in your visual. I apologise that this was not the case and will be reviewing this with your designer.
Unfortunately we do ask that the approach to the design is agreed prior to your designer pulling the final look together for you as after that, the design can not be changed. I know the design was completed based on your original specifications but understand that these can and do change. We will always try to help here and add in some extra options for you to accommodate this, but at this final stage after your approvals, we are unfortunately not able to completely begin the design again.
We really appreciate you taking the time to leave your feedback, and we will be sure to take it on board to ensure that the process is clearly communicated going forward.
Many thanks
Jess & The MBR Team
We are delighted to hear we were exactly what you were looking for and you have been thrilled with the service. Hira has loved working with you on your on living room and other spaces in your home.
We look forward to designing for you again in the future.
All the best,
Rosie & The MBR Team
Please do send some photos over when you have finished putting the room together, we would love to see the finished results!
All the best,
Rosie & The MBR Team
Many Thanks
Rosie & The MBR Team
Thank you for taking the time to write such a lovely review. We are thrilled to hear you that you have loved working with Milena, and it has been an amazing experience. We know that Milena has really enjoyed working with you to create some fabulous room designs. It is also great to hear Remy has been a great help and that you have one less thing to worry about!
We hope everything goes well with the rest of your build and we would love to see some photos when you have finished putting the rooms together!
Many Thanks
Rosie & The MBR team
Thank you for leaving such a lovely review. We are so pleased you to hear Remy has done a brilliant job and the personal shopping service has made your lives so much easier. Please do send some photos over when you have finished putting the room together, we would love to see the finished results!
Many thanks
Rosie & The MBR Team.
We are so pleased to hear you are delighted with your design and the whole process! We know your designer Sarah absolutely loved working with you to help create your fabulous new open plan downstairs area.
Please do send some photos over when you have finished putting the room together, we would love to see the finished results!
Many Thanks
Rosie & The MBR Team
Thank you for leaving us a lovely review, it means a lot to Maddy, Laura and the whole team at MBR. We are so pleased to hear you have loved the whole process, and we hope you enjoy your new flat! We look forward to designing for you again in the future.
Many Thanks
Rosie & The MBR Team
Thanks so much for your lovely review. We're so pleased to hear you are delighted with the outcome, and enjoyed working with Rachel. We know she loved working with you as well! We would love to see some pictures of the finished room, once you have finished putting it together!
Many Thanks
Rosie & The MBR Team
Many Thanks
Rosie & The MBR Team
Best wishes Rosie & The MBR team
Thank you for taking the time to leave a lovely review! We are so pleased you loved working with Sarah, we know she loved working with you. Please do send some photos over when you have finished putting the room together, Sarah and our team would love to see the finished results.
Many Thanks
Rosie & The MBR Team
Best wishes, Rosie & The MBR team
Best wishes Rosie & The MBR team
Many Thanks
Rosie & The MBR team
Many thanks for taking the time to leave such a lovely review, it really does mean alot to me personally and all of us here at My Bespoke Room. You have both been a complete pleasure to work with and I am very excited to see the results of your fabulous extension and refurbishment project! Many thanks, Lucy
Many Thanks
Rosie & The MBR team
Thank you so much for your kind words, it means a lot to Rachel and the whole team at MBR. Rachel loved working with you, and we are delighted to see some pictures of the finished room, as we always LOVE to see the finished result here at MBR! We look forward to working with you again in the future!
Many Thanks
Rosie & The MBR Team
Many Thanks
Rosie & The MBR Team
Thank you for a wonderful review, it means a lot to Adela, Remy & the whole MBR team! We are thrilled to hear you were delighted with every part of the process. We know Adela loved working with you on transforming your whole flat. We would love to see photos of your finished flat.
Many Thanks
Rosie & The MBR Team
Many Thanks
Rosie & The MBR Team
Thank you so much for your kind words, it means a lot to me and the team! I loved working with you to start creating your London home, and hopefully we will see you again soon!
Many Thanks,
Rosie & The MBR Team.
Thank you so much for your lovely words. I'm thrilled to hear how pleased you are. Nardus is a fabulous designer and was always going to be the perfect fit for you. I'm delighted that we were able to help you with these spaces. Please do send us photos of the results, and I hope to welcome you back in the future.
Have a lovely weekend.
Jess & the MBR Team
Many Thanks
Rosie & The MBR Team
Thank you so much for your lovely review. We are delighted we were able to help you out and Sarah loved working with you! We hope to see you again soon.
Many thanks,
Rosie & The MBR Team
Have a wonderful rest of your day.
Jess & The MBR Team
Thank you so much for such a lovely review, it really does mean a lot to us. I loved working with you on your exciting new project and I can't wait to see some finished photos, it's going to be stunning! Have a lovely weekend! Best wishes, Lucy
Reviews like yours really mean a lot to us so many thanks. Best wishes, Lucy
Many thanks for your great review, it really means a lot to us and Olivia loved working with you on your fabulous bedroom design. Feel free to send any photos of your finished bedroom for us to pass on to Olivia.
Thanks again.
Best wishes, Lucy
We look forward to seeing you again soon for more lovely rooms!
Jess & The MBR Team
Many thanks
Jess & the MBR Team
I have loved working with you on your new family home and am so glad the design process has made embracing your gorgeous style easy. It is so exciting seeing your progress pictures come through, I just love seeing your rooms come to life.
Claire & The MBR team x
Many thanks
Jess & The MBR Team
Happy Decorating!
Jess & The MBR Team
Thank you for your lovely review! We've loved seeing all your designs come together and the Personal Shopping team enjoyed making Aiste's vision a reality for you. We hope to see you again for future projects!
Many thanks
Jess & The MBR Team
Jess & The MBR Team
Many thanks
The MBR Team
thanks
Jess & The MBR Team
Laura & the MBR Team
Jess & The MBR Team
We loved helping you with this space and look forward to helping you some more on your bathroom design.
Thanks so much for your lovely review! We've really enjoyed watching your designs come together, and we can't wait to help you start getting in all your lovely pieces.
We knew Nardus was the designer for you, and we're so pleased you've enjoyed the experience!
Do send us photos of the final results - we would love to see them.
Jess & The MBR Team
Jess & the MBR Team
Thanks
Jess & The MBR Team
Jess & The MBR Team
Thanks so much for your lovely review. We're so pleased to hear that you enjoyed the process. Rosie loved looking after you and we look forward to helping you with any future projects!
Do send us some photos once complete.
We have sent you an email separately and would love to chat through your feedback in more detail, as we do aim for all our customers to have a 5 star experience. It's really important for us.
Best wishes, Diana & Laura
We are really disappointed that our service in didn't quite hit the mark for you last year. Our aim is to give every customer a 5 star service and we'd love to chat to you about how we can make it so. We shall e-mail you separately to arrange a time to chat through you feedback in more detail, and we will of course re-do your room design for you. With best wishes, Laura and Diana
Best, Diana & Laura
It has been such a pleasure to work on all your rooms and you too were great to work with!
Best, Diana & Laura
Thank you for the lovely review, it means so much to us :)
We have loved working on all your rooms and please do send through some photos when it's finished!
Best of luck and thank you again.
Diana & Laura
Thank you for sharing them and for writing such a lovely review :)
We hope you enjoy your new living room, it was a lovely brief to work on.
Diana & Laura x
Good luck with the rest of your extension and we hope to be of help in the future.
Diana & Laura x
My Bespoke Room Average rating: 5 out of 5 stars |
348 Comments