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About Us
Trusted value since 1975 - Wood, pellet, gas, coal, and corn burning stoves, fireplaces and inserts.
Areas Served
Quakertown
Category
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Business Details
Business Name
Wood Heat
Phone Number
+1 267-347-5300
Website
Address
322 N West End Blvd (Rt. 309)
Quakertown, PA 18951
Followers
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Credentials
2 Houzz Badges
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3 Reviews for Wood Heat
hobokenkitchen
Average rating: 1 out of 5 stars
Not a positive experience for us at all.
Showrooms are nice but very much downhill from there. Our experience ended very negatively and I would not consider using them again.
6 September, 2017
Comment from Wood Heat:
Please experience Wood Heat for yourself - we do our best to satisfy all 3,000 customers we serve each and every year. Everyone in our company is focused on delivering lasting value for our customers - best brands, most showroom displays, expert advice, and installation and factory certified service. Unfortunately, there are always a very limited few that are not satisfied even when we go above and beyond.
Matt Parker
Average rating: 1 out of 5 stars
I would NEVER recommend doing bushiness with these people. They are criminals! I called several times trying to talk to a technician about an issue I was having with my stove. My phone call was never returned. When I finally got a hold of someone they only said they would have a technician come out. I was fine with that as the stove wasn't working. Prior to the service man arriving, I cleaned my stove to the point you could almost eat out of it, the technician even complimented the job i had done when he arrived. I had all the pellets out of the hopper because I though there was a problem with the auger and i figured it would be easier for him to access it with no pellets in his way. When he showed up he was there for 10 minutes checked the vacuum tube I had already cleaned because I thought it was a vacuum problem first but then he looked at the stove and said "oh with this model you have to have about half a hopper full in order to trigger the vacuum switch to click on" dumped half a pail of pellets into the stove and handed me a bill for $200. Are you serious? You couldn't tell me that over the phone. Never doing business here again and I do not recommend you do. When I called to discuss a reduction in fees the owner was inconsiderate and rude. I wasn't asking for a free bee i was still will to pay for the guys time and gas I thought $200 was a little steep. Be warned doing business here!!
26 January, 2017Last modified:30 January, 2017
Comment from Wood Heat:
We're glad that we were able to get your stove working again. Yes, it does cost money to keep our service techs on the road, and most of the cost of a service call comes from actually bringing a technician right to your door. We have held free pellet appliance cleaning seminars for people like you that want to do some of the maintenance themselves. We also provide troubleshooting information on our website. We also provide some basic troubleshooting over the phone; however, comprehensive troubleshooting can only be done with the proper equipment, and eyes and hands on the unit.
Bare Root Design Studio
Average rating: 5 out of 5 stars
I have finally found a comprehensive source for fireplaces with a showroom that doesn't disappoint! I no longer have to tell a client to envision it when they can see a vast array of working models in your showrooms. The in store customer service was top notch and my communication with Steve was always prompt & full of helpful information. I am a big fan of Heat-n-Glo and am looking forward to sending my interior design clients over to Wood Heat.
27 August, 2015
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