global appliances inc.

Name: global appliances inc.
Address: 2503 east 23 street, brooklyn, NY, 11235, United States
Telephone: +1 800-557-4031
Rating: 3

2 Reviews

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About Us

Range Hoods Store specializes in Italian made Range Hoods, Island Range Hoods and Kitchen Vents. Best quality Range Hoods in the kitchen ventilation industry. All range hoods come with a 30-day refund return policy and a 3 year manufacturer's warranty. All units are in stock, next day shipment confirmation.

Business Details

Business Name

global appliances inc.

Phone Number

+1 800-557-4031

Website

www.rangehoodsstore.com

Address

2503 east 23 street
brooklyn, NY 11235

Followers

6 Followers

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2 Reviews for global appliances inc.

HU-330985332

Very prompt and professional customer service. My range hood looks great in my kitchen. I will recommend my friends when they remodel.

15 January, 2019

Russ Seekatz

Horrible experience. I ordered a hood in june and went to install it in august. At time of installation I found out that I could not use the control panel- and I contacted Global Appliances but it was outside of the 30 day period so I had to order another one. The second hood arrived the same way- no palette and damaged. Global Appliance says they ship on pallettes but the hoods I ordered did not arrive and were not delivered on palettes and they all were damaged. It was like they had been dropped because the buttons on the control panel would not be used or touched. Global Appliances would not refund or ship a replacement unit to me. They made me put a deposit down for $500 for a 3rd unit, again which arrived damaged. I had to go through my credit card company to get my $500 back and I lost $2000 because Global Appliances would not take any accountability for shipping without a palette.

14 December, 2016

Comment from global appliances inc.:

Customer Russ Seekatz has placed two orders through our web-store.

The very first order for range hood KA-123-CS with extension was placed on 6/25/15 and was delivered on 07/01/15 by freight shipping carrier. On 11/10/15 customer contacted us regarding the damage. He was fully agreed with our explanation of returns and damages policy time frame that he missed the required for damage claim reporting time. That's why he placed the second order on 11/10/2015 for exactly the same range hood model KA-123-CS without extension. This order was delivered slightly damaged to his home on 11/16/15.
Customer informed us and freight shipping carrier: he refused the delivery and did not sign the BOL document. We filed a claim with the shipping insurance carrier and shipped out a bran new range hood to the customer in question. He received the new range hood on 11/23/15 in perfect condition, signed the delivery BOL and currently has it in his possession.
The charge back was initiated by the customer complain and was resolved in our Global Appliances Inc. favor.
We do handle situations with damaged units immediatelly - we open claim with freight carrier and ship the new replacement unit to customer as soon as claim is accepted and processed. Even we loose our money we always help customers and never have complains regarding this matter till Russ Seekatz order. Russ Seekatz did not report the damage in time and we were unable to file claim according to our policy ( which is clearly displayed on our website.) He placed his second order for new unit because he was agreed that it was his fault in not informing damage in timely basis. He intensively ignored the time sensitive factor in the damage claim process. He refused our technician's offer to come over with installation help.
We did try our best to avoid this nasty situation, but even customer is always right, it should be in accordance with our store policy.

Sincerely,
Global Appliances Inc.

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188 Comments

Commented: where can the type A filter be purchased?Dear customer, Please use the following link for round Type A charcoal filters: https://www.houzz.com/products/charcoal-filter-nt-air-round-prvw-vr~88908420 Sincerely, Global Appliances

24 June, 2019

Commented: Can this be ductless? Internal filters? We don’t have outside venting.Dear customer, Yes, this unit can be ductless,. For a ductless (recirculating), use a square charcoal filter "Type B" that attaches to the motor: https://www.houzz.com/products/charcoal-fil...

20 June, 2019

Commented: Change halogen lights to LEDDear customer, No, we don't have this option. Sincerely, Global Appliances

17 June, 2019

Commented: Where can I find an online installation guide?Dear customer, Please check the attached pictures and generic Wall mount installation manual Wall mount NT AIR range hood generic installation Please let us know if you need any additional informa...

5 June, 2019

Commented: Can this hood be plastered over?Dear customer, The range hood body/cover is paintable. The wood molding is solid unfinished wood. The Top Wood Molding can be hidden, removed. Thank you, Global Appliances

13 May, 2019

Commented: How do I order an extension for the hood?Dear customer, Please use the following link to order chimney extension (Range Hoods Model Number is required for ordering.): https://www.houzz.com/products/wall-mounted-range-hoods-chimney-extention...

13 May, 2019

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