Regal House Furniture & Mattress Store

Name: Regal House Furniture & Mattress Store
Address: New Bedford, MA, 02745, United States
Telephone: +1 508-998-3017
Rating: 3.7

3 Reviews

Furniture and Home Accessories Suppliers

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About Us

Regal House Furniture is a family-owned furniture and mattress store based in New Bedford, MA. Since 1988, Regal House Furniture has served customers with low prices on home furnishings, mattresses, and top notch customer service. Our knowledge on the products we sell sets us high above the competition. Regal House Furniture is an authorized dealer of such brands as Best Home Furnishings, Lane, Vaughan-Bassett, Klaussner, Howard Miller, Aspen Home, Magnussen, Riverside, and more. We can help you select your new furnishings or mattresses at any budget. We look forward to seeing you at Regal House Furniture.

Services Provided

Custom Furniture, Furniture Delivery

Areas Served

Acushnet, Acushnet Center, Assonet, Berkley, Bliss Corner, Dighton, East Freetown, Fairhaven, Fall River, Freetown, Head of Westport, Marion, Marion Center, Mattapoisett, Mattapoisett Center, New Bedford, North Attleboro, North Dartmouth, North Westport, Raynham Center, Rochester, Smith Mills, Somerset, South Dartmouth, Taunton, West Wareham, Westport

7 Projects

Community Rooms at Lincoln Park Residential Homes

Design Projects

Bedroom Furniture

Living Room Furniture

Dining Room Furniture

Custom Furniture Design Center

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Business Details

Business Name

Regal House Furniture & Mattress Store

Phone Number

+1 508-998-3017

Website

www.regalhouse.com

Address

New Bedford, MA 02745

Followers

8 Followers

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3 Reviews for Regal House Furniture & Mattress Store

Jody Seivert

Roberta was great...helpful, good aesthetic, great personality. As an industry professional, I have known her for years as well as known the owner, Deb Holden. The process was quick, easy and the products were delivered in HALF the expected lead time...and I LOVE them! I highly recommend Regal House.

7 April, 2018

Corey Gerrior

Regal House and its sales people have always been very helpful and patient with me in regards to the process of choosing furniture pieces, financing, and delivery. I feel now more than ever we need to make conscious financial choices and I am happy to support a second generation family business, who supports our community in return. Most definitely far more than any of the big chains and with incompatible service and quality. We’ll be back!

6 April, 2018

Guilhermina Coleman

I bought at Regal House a bed spring frame and I bought a box spring and a Mattress and I pay every thing in full .The next DAY THEY DELIVER IT, BUT DID NOT bring me what I had bought . They did not bring me the bed frame and the delivery man said that the store did not give them the frame also they try to deliver the wrong box spring and the wrong mattress. I call the store told them that I bought a full size mattress not a Queen size and they said it was a mistake and they will send me the things I had bought .I waited for days and I had to call the store every day .I am showing to every one what they game me and what I am going true and I never got what I bought the frame is so cheap the box spring is the wrong one and the mattress is not the one I bought. They left it and I never gave me what I bought.Well the bed frame is always moving and the box spring box is broken and the mattress is caving in .I call the store and they are giving me the run around . I ask to speak with there supervisor and they tell me that the supervise is not in .I ask that there supervisor to call me and I never got the call back from the supervisor . Cindy told me that they will gave me a new box spring but will not gave me a new mattress. I will never buy any thing from this store again they do not keep there word ..They send me cheap things and refuse to replace them. I want every one to be very careful with this store ... I want all 3 things that I pay for .FULL SIZE Bed Frame and full size box frame and Full size Mattress .The one they show me and the one I pay for in full...I GIVE THEM A ZERO NO STARS ..

8 April, 2017

Comment from Regal House Furniture & Mattress Store:

It is true that when your delivery was made, on November 18th, 2015, the wrong size mattress had been loaded onto our delivery truck, queen instead of full. This error was corrected the very same day. When the correction was made, the full size box spring would not fit into your home and you requested a low-profile box spring. You advised the delivery men to deliver your frame when we brought the low-profile boxspring. We delivered the low-profile box spring and the frame to you on November 21st, 2015. All items were delivered as ordered, A non-flip mattress, a low-profile boxspring and a metal frame for a total of $435.00 including tax.
On March 22nd, 2017 you contacted our store and advised you were having an issue with your mattress and box spring. That you believed there was a broken board in the boxspring and that the mattress was sinking. We sent out our service technician to your home on March 23rd, 2017 and he reported that a board had indeed broken in the boxspring and thought the mattress was giving way (perhaps due to the compromised support from the boxspring). However, he also noted he found 3 holes on the underside of the mattress. He advised that we would replace the boxspring as it was 15 months old and under warranty, however did not believe we could do anything about the mattress because of the holes.
We are sorry that you are as upset as you are, however this set of bedding is 15 months old and we have no choice but to follow the manufacturers warranty stipulations. They will not take back a product with holes in it. As far as your receiving the wrong merchandise, we have researched and other than your changing to a lo-profile boxspring, we delivered all merchandise as ordered.
Your replacement boxspring is due to arrive today. You will receive a call within 48 hours to schedule your exchange.

Regal House Furniture & Mattress Store