Let Us Inc

Estimates were higher than competitors. Work was good. Superb management. Cabinet paint was inferior. Flexible in changes on the fly.

We are choosing one star only because there is not an option to choose zero stars. We should have written this a long time ago. We had hoped to just move past this awful experience but as things continue to fail around our home, we felt compelled to share this info as we wish somebody else could have done for us. Hired Joel Harner and Let Us to do a major renovation to our newly purchased home in 2011. Totally gutted 3 bedrooms, 2 bathrooms, kitchen, laundry room and living spaces. Joel rarely wrote anything down so when things were not completed as discussed, he would simply say “That’s not what you said.” Too many issues to list them all. Here are our major complaints: 1. Kitchen electric was not done up to code but because Joel never bothered to pull a building permit, there were no final inspections done and this was not realized until later when we had to pay ourselves to bring it to code. 2. Daughter’s loft bed was built (while I was at work) way too close to the ceiling so that if she rolled over in her sleep, she bumped her head or scraped her shoulder or hands. We had previously arranged to have a small “reading area, big enough for a bean bag chair underneath” but Joel decided, without our input, that there should be standing room beneath the bed, rendering the bed itself useless. Our daughter slept on a mattress on the floor as a result. When we discussed this with Joel, he gave his typical answer - That’s not what you said - despite the fact that it was exactly what we’d said. Even if we HAD asked for a bed 2 feet from the ceiling, (which we most certainly did not) we have to wonder why the contractor hired to guide this process would have allowed this to happen and then denied responsibility as soon as concerns were expressed. The bed had to be fixed by a different contractor at our expense. 3. Joel’s sub contractors sanded and stained the wood floors twice as they were concerned it had not been done properly. Now, just a few years later, wood floor is peeling and will need to be sanded and stained yet again. 4. Let Us installed a large shower and moved the ventilation system but did not connect the vents properly resulting in moisture damage to the ceiling 5. Joel’s painters, after a major demo and rebuild, did not bother to wash or even wipe down the walls before painting resulting in dust, debris and chucks of drywall being incorporated into our wall paint. When Joel agreed in a legal mediation to correct and touch up some of the paint issues, he himself used the wrong color paint and it all had to be done again. 6. Joel was rarely on sight and his subs would stop coming with no notice, including a 3 week period of time with no contact or response to calls/emails. 7. This was a very expensive job. When asked for an accounting of where we were financially, Joel was very elusive. When we asked one of his subcontractors for an estimate of his expense, he explained that he had been told by Joel to not discuss costs with us. That is when we stopped all work and contacted our attorney. Now, after hiring several competent contractors (construction, electrical plumbing, painters) this house is beautiful but we can’t stress enough how frustrating our experience with Let Us was. We have extensively photographed and documented all of this and are happy to supply this info upon request.

We hired Let Us, Joel for a major house renovation (2013) and they were not only fast but they did a excellent job. We are very happy with the firms work. We would definitely recommend them, in fact we just hired him again (2015) for a big outdoor living area and again for another in home renovation on the lower level of the house. The outside project is done and looks awesome, I can't wait to see how the lower level will look once it's finished.

I hired the team to renovate my home, major project, new interior ceiling, complete paint, many smaller other details to a newly purchased 1966 home prior to occupancy. Owner was a friend and a nice man but never did any of the work. Did not disclose that at the start. I thought I was hiring him and that he'd be on site for the project. The team was delayed from the start by one week without notice. On site team was managed by a project manager who rarely came by unless called. I spoke to the owner about this but it did not change. The painters did an awful job, ( I am not overstating this and unfortunately I still see evidence daily for this). They seemed to have no experience, no knowledge of english so I could not communicate with them. Another painter on site was appalled. Had to press for things to get completed properly. Very unsatisfactory job all in all. Would not recommend unfortunately. Its a shame as I have seen other work from them that was great, for example the owners home which is beautiful! but this level of detail and care was not exhibited when it came to my home and project. :(

I would consider Joel Harner from Let us, Inc. to be one of the most detail oriented Builder's I have worked with, his attention to detail and quality is hard to find. I would Highly Recommend Joel to Build you next home.