Horchow

Horrible customer service - refused to replace a painted outdoor table where the paint all bubbled and peeled off within 3months of purchase

Ordered 2 carpets Early April. Originally, carpets were suppo to have 5-7 days. Then I was notified larger one in June, the other in September. Received one item and it was damaged to where item was unusable. I had to follow up several times to arrange pick up. Still waiting for credit. Will never do business with Horchow. Was able to order exact same rugs from another vendor, less cost, received in a week, no shipping cost. Nourison Jaipur 25A is Horchows Moroccan.

l love the tufted white leather swivel high back office chairs with empire arms (almost non existant)! I use them in my dining room, comfortable and a knock-out. As disclosed up front. It took acwhile to grt here, but arrived beautifully packaged. Horchow always over wraps! I can't find their quality anywhere else I wait for sales,then pounce. Never been disappointed.

Really disappointed in the products and ability to return items. I ordered some high end lamps, and the quality control was very poor. The lamps are actually crooked on a level table. I had already donated my old lamps, and in trying to get new ones shipped, and old ones returned, I still am having challenges getting them to get me set up with a pick up, so have been without for a few weeks now. I was going to order more furniture but this experience let me to use luxe decore instead for the rest of it. If you are used to ordering from a place that is service based like Nordstrom- I would not recommend shopping here.

I cannot understand how Horchow is still in business. I was about to buy a table lamp from the website, so I googled the manufacturer and style and found the exact same product for less than half the price on Hayneedle. I won't bother with Horchow again.

I gave one star, because I couldn’t give zero. I ordered a bed frame and a coffee table from this site and I had to cancel both. The reason I had to cancel was because for both of these items when I purchased them it said it would be delivered first part of May, then I got emails for both items (separate vendor/manufacturer) saying it wouldn’t be till July!!! Keep in mind I placed the order for both items in late March...that’s a 4 month projection, and 2 months more than their original promise when I ordered the pieces. The order total was also $6k, and they can’t deliver. Just bad business. I will never order from Horchow again, which is disappointing because their merchandise is gorgeous.

In the mist of an issue with them about the delivery of a table that has been sitting in Tampa for 4 days now. Pilot emailed a date for delivery 11/19 between 11-3pm. I called pilot and told them I can’t be home during that time and she said they will call you back in a few days to rebook. NO CALL...so I called today to find out pilot has a sub company/driver and they won’t rebook the time...GREAT CUSTOMER SERVICE ......now they will call me back (gave no timeframe ) to rebook. WILL NEVER ....REPEAT NEVER ORDER FROM HORCHOW AGAIN ....TERRIBLE FOLLOWUP ....I GUESS THE SAYING NEEDLESS MARKEUP FITS

A large mirror arrived damaged, and it’s been weeks and hours of time trying to get it returned. They did refund me right away but the shipper has been a no show twice and customer service hasn’t been well informed or empowered so they keep having me jump through hoops instead of just making this problem go away. Write it off, whatever but don’t keep the problem in the Customer’s lap.

Purchased curtains, they came with abnormal measurements : 26 inch wide and 108 inch long... not happy for the price paid, they should include this information in the description of the product

Very disappointed in your customer service. I purchased a beautiful advent calendar from Horchow for my 4 year old and paid for 2 day shipping (an additional $21) because I thought you were a company that believed in customer service and a quality product. The product arrived on time, but was damaged. I understand the things may get damaged in shipment; however, when I called customer service, I was given two options: $20 off or send it back. Based upon the Horchow reputation and the fact that the merchandise was a time sensitive product, I expected to have a new one sent out immediately to replace the damaged one. If you can provide a better solution than the one I have presently been offered, I would be interested in giving you another chance. My order number is 998180321-1.

I ordered a very expensive rug from Horchow. After I placed the order, I was notified that I wouldn't receive it for weeks. I canceled the order via email two days later. They shipped the product anyway the following day. I called the transportation company immediately and said I would be refusing the delivery and to send it back. They agreed and I confirmed it was returned to their distribution center. It's been over a month and after numerous chat sessions, phone calls, and emails, they claim that they have not been able to locate the rug and therefore cannot refund me. I feel as if I've been robbed.

Horchow is one of my favorite go to vendor partners because of their updated, classic styles. Their pieces can be seen in all my major projects. My only recommendation is that thy develop a seamless way for those of us working in Africa to procure from them. A valid, West African credit card was rejected (even though approval code received; told it was the cc vendor). This then caused me to hire a US based firm at 20% of purchases to put the order through. Fraudulent transactions occur around the world but yet only certain parts of the world are penalized. Other vendor partners have found ways to combat whether through wire transfers, CC acceptance or some other mechanism. I look forward to Horchow's solution so that I can continue to wow my clients with your offerings!