Hittle Landscaping

William,
Hello! Would you be willing to update this review since you were so kind to update your other review to a positive one after our Vandalia field manager met with you and resolved everything?

We are sorry to hear you are having problems with your landscaping. Unfortunately most national home builders do not allow us to include any warranty in order keep their home costs competitive – this isn’t under our control. We do ensure the plants and sod have been installed in good condition and according to the highest horticultural standards. We then obtain confirmation on install quality by the builder’s representative, and then place the landscape in their care, custody and control. Our national home builder contracts require any additional work, whether warranty or enhancements, to be directed by, and paid by, the builder.

The national home builders we serve deliver high quality homes, and we are confident they will do all they can to serve you to the best of their ability.

Hittle Landscaping has been serving our central Indiana community since 1973, and has built a brand on our core values of Honesty, Innovation, Thankfulness, Teamwork, Leadership, and Excellence. We hope you can appreciate that we are bound by a contract with a scope of service, however, we will absolutely do our best to help you with your circumstance. Please reach out to us at info@hittlelandscape.com, and we look forward serving you to the best of our ability!

We are aware of Mrs. Street’s dissatisfaction and are working closely with the builder on her behalf to ensure an amicable solution is achieved. Hittle is one of the largest family-owned landscape firms in central Indiana and we’ve built a good reputation over the past 44 years by doing the right thing.

As Mrs. Street states in her review, the contractual agreement to supply and install plant materials, sod and seed was between Hittle and the builder (not Hittle and the Street family). The builder did not elect for Hittle to provide a warranty on this project and this was clearly communicated to Mr. & Mrs. Street during the Homeowner Orientation. The Streets signed a document acknowledging their understanding that no warranty was provided.

Although Hittle fulfilled the contractual obligation, we will continue to work with the builder in an effort to remedy the situation and provide a lawn she and her family can be proud of.