Thompson Creek Window Company

My experience with Thompson Creek started off very good with the sales and project manager that came out to confirm the estimate for siding and gutters. After that it has not gone anywhere as well. After the receipt of the initial partial shipment, a crew came to install what was already on site. They finished installing the available siding, but have not started to install any gutters at all. The crew worked for a week and piled all the old siding and gutters removed from the house in the yard. The dumpster still had not arrived to put all the old materials into. The dumpster arrived the day after the crew finished that work and remains along our driveway and impedes passage of the driveway. Finally we have received the delivery of the remaining product about a week after the crew finished the previous work. Now we have had rain on a daily basis for a week and will into next week as well that impedes the safety of the crew to finish the project. I don't take issue with the issue of safety. I take issue with that the notification that the crew will or will not come out to work occurs the morning of their scheduled arrival. I have solar panels that are too close to one outside wall that requires someone to come remove them to allow the crew to work safely. I have scheduled another contractor to do that work and cannot provide adequate notice to allow that crew to perform other work. I also took the day off from work for their arrival. I got a call after 8:30 on the first morning and 9:00 on the rescheduled day that the crew cancelled. I specifically requested a confirmation call on the afternoon before the rescheduled day. I didn't receive any call and called myself just before their published close of business for the day. The agent finally confirmed that they had dispatched the crew and opened at 7:00 the next morning to provide an update. I got that update after 9:00 as stated. This morning, the agent then wanted to place the responsibility on me that I could have cancelled knowing the forecast for rain. If I knew that forecast, why didn't or couldn't they have also known the forecast to have properly scheduled the crew? Remember that the crew removed all the gutters and we have had several inches of rain so far and will likely get an additional inch or more until the crew can finally finish the project. We have had the dumpster impeding the driveway for 2 weeks now without any work occurring and likely another week until the weather will subside for the crew to return to complete the project. I also requested that the crew pick up nails before wrapping up the first week of work. Nails that were on the ground while they were still working still exist on the ground. I suspect that nails exist in the yard where they piled up the old siding and gutters. I chose to stay home from work to better observe the work given all these issues. Not going t

We bought all our windows and doors from thompson's creek in 2006. We have had nothing but great service from them, when necessary. Most recently, they replaced a cracked panel in our front door caused by the sun and heat at no cost.

I had 4 exterior doors, 2 storm doors, and 5 windows replaced in my home. Everyone who came out from the gentleman who showed me the products I would be receiving to the employees who installed the products, allude sure that I knew what was being worked on and that the product which was delivered was in fact the product which I had ordered. When one of my storm doors began acting up the customer service person sincerely apologized, stated that a service personnel would be out to replace the hardware which was malfunctioning even though I told her I thought it had just come loose and I didn't have the proper tool to fix it. The customer service I received from Thompson Creek was and continues to be of the highest caliber and I couldn't be happier with the new doors and windows I bought.