Aston Matthews

Bleu Provence (BP) in Italy, is a manufacturer and supplier of beautiful bathrooms. Some of its products are promoted as own brand by Aston Matthews ((UK).

BP currently has a 30% promotional offer on all items in its catalogues. I contacted Aston Matthews to see if they could source a tap and price match. Ordering directly from BP by a non VAT registered buyer is not cost effective due to import VAT.

Aston Matthews confirmed that they could order the item from Italy. However, they do not pass on any discounts.

subsequently BP warned me that Aston Matthews had contacted them to say that I had posted a negative review because they would not sell me a tap at a discounted price. This is a blatant lie.

I have not left any reviews on this business. All my interactions with this business in respect of their price match policy is in writing so there is no ambiguity on context and their position. 

BP, asked me to remove the review that we have both not seen because it does not exist. I have obviously requested a full and humble apology.

Data protection and libel issues aside this is extraordinarily nasty behaviour by Aston Matthews. Other retailers such as Archiproducts, Claybrook, Dyke & Dean, The Water Monopoly, West One Bathrooms etc do not charge more than BP - even when a promotion is not running. Aston Matthews does.

Quite possibly the best customer service I have ever received - ans I concede I have a high bar. BJ went above and beyond. He was so helpful and his friendly and professional manner really stood out. I have no hesitation in recommending him and the company. A class act.

We have used Aston Mathews for 10 years on past projects and have received positive feedback from clients . As an interior design company we need quality products, which they provide. From faucets to bathtubs, they have a great selection of well crafted pieces. They have excellent customer service and their professionalism is outstanding, which is why they will remain our go-to for future projects.

Steve at Aston Matthews was very helpful in helping us plan our two new bathrooms. He suggested some alternatives we had not considered before, and having now gone with his recommendation we are really pleased with the outcome. The quality of products supplied was very high.

I have worked with Aston Matthews on two of my projects including the supply of all sanitary ware for my own project. I have found them to be very professional, competitively priced and with an excellent product knowledge. I would be more than happy to recommend them to any of my clients in the future.

I selected Aston Matthews to supply bathroom brassware for the Lakeside Cabin project featured in the Houzz Tour: In Ireland A Light and Airy Lakeside Cabin. From the outset I was very impressed with the customer service offered by the company, with help offered in selecting the right products for the two bathrooms. We chose Aston Matthews own Tradition range for the taps and shower fittings. For the shower room we were able to select unlaquered brassware, which has gradually acquired the required patina. For the other bathroom we chose the chrome version for the taps, which along with the decadent cast iron roll-top bath provides exactly the right environment for a relaxing soak. Highly recommended!

We had a large renovation project and Aston Matthews helped us plan and buy for 8 bathrooms. They understood our brief, we had lots of help, came in just about on budget and are really pleased with the way everything looks.

Excellent one-to-one service, lovely staff, always there to help. Good varied range that have served our many projects in the past.

Right from the beginning Steve Cook at Aston Matthews was proactive with ideas around our design concept. And he kept that in mind as we wobbled and wavered. With ordering and delivery he was quickly responsive to our enquiries which was a relief for an unplanned bathroom refit where timing was pertinent. Thank you Steve & Aston Matthews!

We used this company for our ensuite, family bathroom and cloakroom. They were so helpful from start to finish. The staff helped us design the rooms and select the best products for not only design and appearance but functionality as well. Including unusual products that could not have been found elsewhere. The delivery was convenient and punctual. As well as feeling that we could go back to them for any help and advice throughout the projects if needed. We would highly recommend them and without doubt go back and use them again!

The staff at Aston Matthews were extremely helpful when I was planning my bathroom refurbishment, offering professional informed advice on the best fittings to choose. There was plenty of choice in the shop and delivery was prompt