4. Manage the day-to-day with the right tools
As the business grew and became inundated with requests for work, it was obvious that Levy needed an online solution to manage the projects and process, so she looked to Houzz Pro to combine all the solutions needed to keep the relatively small business running. ‘I always start a project with the Houzz Pro timeline as it’s a quick and efficient way for me to stay on top of the entire process, from orders and deliveries, to managing the trades. Every week I’ll update the plan with any changes due to delays, or alterations of orders and the system keeps track of these changes easily, making it simple for myself, my builders and my clients to follow so everyone is aware of timescales and the programme of events,’ says Levy. She also swears by the beautifully branded proposals that she creates in a jiffy through Houzz Pro. ‘I now create estimates so much quicker than my old way of using Excel. I can store my typical jobs and pricing and just click to include them on a new estimate. Sending a personalised Houzz proposal direct to my clients looks slick and professional, and also allows me to easily track it with the optional online approval function,’ says Levy.
Another brilliant tip from Levy for maintaining the growth of any business is to stay on top of all leads and respond to them professionally and efficiently to beat competitors. ‘I use the Houzz review function to keep all of my clients’ reviews in one place, so I can easily spot any prospective clients and act on them quickly to avoid losing the momentum of their enquiry,’ says Levy. And it’s no wonder she gets daily enquiries through her Houzz profile; her fabulous reviews and attractive professional photography are bound to stop Houzz users in their tracks.
‘As Houzz makes it so simple to search specific styles or projects, such as ‘monochrome bathroom’ or 'herringbone wall tiles', I’m sure that’s how our clients find us. That, and our brilliant reviews, which speak for themselves,’ says Levy.