Houzz Pro Data, Security & Privacy FAQ
For how long can I access my data through my Houzz/Houzz Pro account?
Paid or Trial Features
Your data associated with premium (paid) or trial features will be available to you through your Houzz account during your trial and during any paid subscription. We store this data for at least 90 days after your trial or paid subscription ends in case you decide to reactivate your subscription, but you may request deletion at any time. Note that if impressions and clicks are available to you via Houzz Insights (e.g. with a Houzz Pro Ultimate subscription), that information is available for the last 12 months.
Free Features
Your data in your Houzz account will be retained unless you decide to delete your account.
Discontinued Subscribers
If you have ended your free trial or paid subscription, you may no longer have access through your account to data associated with your trial or premium features, but you may request a file of the data. We provide the file in CSV format.
Do you have data storage limits?
Currently, Houzz allows unlimited storage for all types of data and features, including but not limited to, photos, videos and documents. We reserve the right to change that policy but will give you 30 days advance notice of any changes that would affect you.
How does Houzz store my data? How do I know it will be there when I need it?
We store data in multiple locations with Amazon Web Services (AWS), which also manages disaster recovery and business redundancy. We also maintain encrypted back-ups of Houzz Pro data.
How does Houzz protect my data?
We only transmit data to users via industry-standard encrypted channels (e.g. our web pages are all HTTPS). We meet PCI-DSS security standards for accepting credit card payments. We store data in multiple locations with Amazon Web Services (AWS), which also manages disaster recovery and business redundancy. We also maintain encrypted back-ups of Houzz Pro data.
All of our Houzz Pro developers undergo annual security and privacy training, and all of our sales and support teams undergo at least one annual privacy training. Except with respect to your public profile and your Houzz-hosted website, our sales and support teams cannot modify your Houzz Pro data or take actions on your behalf unless you provide written consent. Our teams have access to your public profile and Houzz-hosted website in order to provide you marketing and advertising services.
We use Stripe to process your customer payments. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1, and encrypts all card numbers at rest with AES-256. Your data is hosted in AWS, which is continuously audited, with certifications from accreditation bodies across geographies and verticals, including SOC 1/SSAE 16/ISAE 3402 (formerly SAS 70), SOC 2, SOC 3, ISO 9001 / ISO 27001, FedRAMP, DoD SRG, and PCI DSS Level 1.
Can I export my data out of Houzz Pro?
You may request a file of your data directly from your privacy settings in Houzz Pro. We respond to access requests with your data in a CSV format. For more information on how to submit an access request, please see this help article.