Houzz Live Connections: FAQ
What is the Live Connections programme?
Live Connections is a complimentary service for our Houzz Pro members that facilitates real-time connections over the phone with pre-screened homeowners.
A Houzz Concierge Representative will verify a homeowner’s project request by phone, then contact Pros who are a fit to see who is available to speak to the homeowner at that time. Our goal is to connect Pros with homeowners directly so that they can talk about the project on the spot.
Research shows that If you respond to a potential client within five minutes of receiving a message, it increases your chances of reaching that person by 100 times compared with responding after 30 minutes. Live Connections is a service to help our Pros close that gap and connect with homeowners in real time.
How does Live Connections work?
Step 1: A homeowner answers a questionnaire on Houzz and our smart algorithm will match them with a local professional that can help them with their home design or renovation project.
Step 2: A Concierge Representative contacts the homeowner by phone to confirm their project needs, budget, contact information, and readiness to speak to a Pro who meets their needs.
Step 3: If the homeowner’s project request is positively verified and they’re ready to speak to a Pro, the Concierge Representative will reach out to a Pro, then will connect both parties (the homeowner and the Pro) live over the phone.
Step 4: After a successfully connected call between a Pro and homeowner, the Pro will receive an email and a message from Houzz that will include details of the project. If the Pro missed the call from their Concierge Representative, they will receive an email containing the project details and contact information for the homeowner.
Who is eligible for the Live Connections programme?
Live Connections is only available for Ultimate and Essential pros in eligible categories, operating in the UK or Ireland. Want to join? Contact us to learn more.
What are the benefits of the Live Connections Programme?
The Houzz Concierge team acts as a front desk extension for your business. They will verify project details and ensure that the homeowner is serious and ready to speak with them. The Live Connections Programme facilitates pre-screened immediate connections between Pros and homeowners, saving Pros' time and streamlining their path to acquiring new customers.
What number will a Concierge Representative be calling from?
Participating Pros should save the number +44 2081 586982 as “Houzz Concierge” in their phones, so they know it’s a Live Connection from Houzz when the Concierge Team calls.
What information does the Concierge Representative gather when qualifying a project enquiry?
The Concierge team verifies the project details and confirms the homeowner is serious. Details include the homeowner’s phone number, email, project description, budget, and when they’re looking to get started.
Once the Concierge Representative qualifies the homeowner and project, do I receive an automated Houzz call or does the rep actually make the connection?
The Concierge Representative makes the connection live, by phone. If you have SMS enabled, the rep will first text you the project information to see if you are interested and available to speak.
How can I get set up with Live Connections?
Pros should take a couple steps to ensure that Live Connections is as effective as possible.
- Update your Live Connections preferences in your profile settings
- All calls from Live Connections will come from one phone number. Save the number +44 2081 586982 to your phone as “Houzz Concierge” so you know that a Live Connection is on the line for you
Will all my new business enquiries now come in through the Live Connections programme?
Live Connections is only one source of new business enquiries from Houzz. If a homeowner chooses not to speak to the Houzz concierge team by phone, you’ll still receive those project match enquiries via email and in your Houzz inbox. If a homeowner contacts you directly through your Houzz profile, you’ll also continue to receive those enquiries via email and in your Houzz inbox. And of course if a homeowner calls you directly using the phone number on your Houzz profile you’ll still receive those calls.
Visit your Houzz Pro settings and update your Live Connections preferences within Subscriptions.
Please note SMS updates are not available in Ireland at this time.
What happens if I miss a call?
If you miss a call from Live Connections, you will automatically receive an email containing notes from your Concierge Representative so that you can contact the homeowner as soon as possible.
Example of an email that a Pro would receive after missing a call from Live Connections.
What happens when the Concierge team verifies a homeowner, but the homeowner isn’t immediately available to connect with the Pro?
When a Live Connections-verified homeowner isn’t available immediately, Houzz will send an email to the Pro with the homeowner’s information so that the Pro can follow up right away.