Does anyone have issues with their Quooker leaking?

4 years ago

We recently had a Quooker installed and as our kitchen is not 100% finished our plinths/kickboards have not been fitted, which led us to notice a big puddle of water underneath the sink. After inspecting it looks like it's coming from the pressure release valve of the tap. I checked the Quooker website and apparently this is normal for some drips to be released to regulate the pressure in the tank.

I am going to obviously contact Quooker but I'm concerned that this seems to be a high volume of pooling water will damage the floor over time, and once the plinths are fitted it's not like we can get under there to mop it!

I wanted to know if anyone has a Quooker tap and has experienced the same issue, if so how much water do you experience and how do you deal with it/prevent it from damaging the units or flooring.

This is incredibly frustrating if I cannot do anything about it!

Featured Answer

Jonathan

last year

It seems like this thread keeps going around in a loop. If you have bought an expensive item and it has been installed incorrectly then your failure to get it fixed means you are risking damaging your own property. Bite the bullet and get the experts to resolve it rather than being unhappy with a fault for three years.

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Comments (22)

kwg kwg
4 years ago
last modified: 4 years ago
Hello, has it been fitted exactly as per the insructions and do you have a photo of how it has been installed? Yes the pressure release valve on ours also has the odd drip now and again but this drip flows into the grey attachment and then directly into the black spiral pipe ( which comes with the Quooker ) which then should then go in to your normal sink pipes so no water should actually drip on the floor.
0
Victoria
4 years ago
Had mine 5 years, never dripped.
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Jenny
4 years ago
Hi, I have the same problem as the grey pipe always overflows and our sink unit flooded. There are instructions about how to adjust the pressure to reduce the dripping which worked the first time but hasn’t worked recently. We’ve resorted to putting a bowl underneath the grey overflow pipe and we empty it every few days. Not ideal! We might try adjusting the pressure again to see if that helps.
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Poonam Tanna
Original Author
4 years ago
Thanks Jenny, it's kind of good but also annoying to hear that others have this issue too! You'd think after paying this much for a tap, it would have such a big flaw like that.

Our plumber is going to adjust the pressure and see if he can restructure the pipe to minimise the amount of leaking, as it seems a bit excessive right now.

Thanks!
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kwg kwg
4 years ago
Don’t you both have a black spiral pipe that is attached to the grey attachment? If yes then it shouldn’t leak on to the floor? Anyway, hope you managed to sort it :-).
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Adrian Gale
3 years ago
We had this issue after being installed for 6 years. It should leak whilst heating but stop afterwards. Worth ringing Quooker for support as they are usually very good and have even helped through weekends. When i say leak it was constant and the black pipe had become blocked with lime scale. They also sell a pressure regulator to be fitted before the drain to make sure incoming pressure is correct.

To check not just blocked there is a procedure on their website. Put something underneath as will get a surge of water and then rotate the red (grey on some models) knob anticlockwise until clicks. Do this a number of times and then see if clears any scale.
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PRO
Cryptomaniac
2 years ago
last modified: 2 years ago
I feel you. I also used a Quooker tap, and initially, I noticed drops of water under the sink, which worried me. These water droplets are indeed specific to Quooker rabbits and, as the experts said, have the role of regulating the pressure. At first, used a larger plate under the sink to protect the furniture. After a while, things went back to normal, but still, to make sure, I bought an aluminum protection tray and placed it under the sink. Now, we call on the water damage restoration service when we have to change the water installations so as not to damage anything.
0
User
2 years ago
Do you? We call them taps
HU-301573038
2 years ago
I have come onto the site to look at the problem of this leaking as I too am experiencing this. The leaks are more than just drips. It has practically ruined the Kitchen base unit in which the Quooker tank and plumbing is held. My unit panels have blown as a result.

If this is a known or something expected I think Quooker should be advising that some sort of drain/gully is required to take this water away safely.

When you spend so much on the tap alone, you expect not to have any issues, especially ones which cause damage to other parts of kitchen.

Is there a better solution than just putting a bowl under the sink and emptying out, regularly?
Daisy England
2 years ago
I presume everything is tightly sealed?
0
HU-648407428
last year
Yes we regularly have pooling water on the floor of our kitchen cabinet…So frustrating it will eventually rot the cabinet
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Daisy England
last year
I have a Qettle boiling water tap. It has been installed for several years now. I can highly recommend them. Not a drop of water in my unit and filters so easy to change.
Jonathan
last year
We had a similar problem with the Quooker at work. The engineer was called and it turns out the tap was fine - the issue was the original installation- basically the water pressure was too high- once it was turned down it the leak was resolved.
Sahida
last year
Hi

we too have a Quooker which always drips and has overflowed frequently, as aoon as the full sink is emptied, the water comes out of Quooker black overfliw. This has ruined my brand new cabinners all wood expanded innthe base unit. Not happy at all

especially when the tap was over £1000

and i am very disappointed with the tap.

😢😡
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Daisy England
last year
As Jonathan said in his post above is the water pressure set too high?
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HU-649838965
last year
The leak is caused by the black corrugated pipe getting blocked where it enters your sink drain. Gently unscrew it from the tundish and suck then blow down the black tube to free the blockage.
0
HU-830442834
last year
I had one fitted with my Kitchen in 2020 by Classic Homes in Barrow-in-Furness and it has leaked since they installed it.I have sent them pbotos band been to see them but all to no avail.This tap cost me £1000 and hasn,t worked without leaking out of the pressure relief vale.Short of calling out Quooker and spending at least another£200 +any parts it may need I am at a loss what to do.It seems that peoole nowadays can do jobs and just walk away with no responsibility.It,s a sad reflection on modern society.
HU-830442834
last year
Hi Johathan

I had my kitchen installed in good faith.I now feel that if I have to bring the experts in to correct a fault that is not of my making I have every right to take thile firm.which installed it to the small claims court if it turns out it was installed incoirectly.
Jonathan
last year
I refer you to my earlier point. Your failure to remedy this fault after three years is shocking. You should have a word with yourself for still moaning about it but doing nothing.

In the last three years you could have found out how to turn down the pressure yourself- it’s likely a valve under your sink. Or you could have phoned Quooker for free advice, or you could have asked your plumber to do it when you had your boiler serviced, or you could have asked an inexpensive handyman to turn down the pressure, or you could have booked a local plumber or you could have booked a Quooker engineer. Imagine- if you had done that in your two year warranty period any parts may have been free….. (although it sounds like it just needs either the pressure turning down or an overflow pipe clearing- so likely no parts required)

In any case you will have to have done something if you ever want to try a small claim because currently you don’t have a quantifiable claim- if you spend £100 resolving the problem you then have an amount you can claim- at the moment you don’t.
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Seamus McElroy
3 months ago
I have a leak but it seems to be coming from the push fit connections on the counter balance!
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Isla Cherry
3 months ago
If Quooker did the initial installation then call them. They are very helpful.
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Does anyone have issues with their Quooker leaking?

Jonathan

Comments (22)

kwg kwg

Victoria

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Does anyone have issues with their Quooker leaking?

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